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Important Changes to the Onewest bank Prepaid MasterCard®.

All OneWest Bank and Lakers prepaid cards will be closing. We're discontinuing our prepaid cards program as of June 30. 2014 and accounts will close at that time. May 31, 2014 will be the last day you can load additional funds, including direct deposits, to your card. READ MORE.

For deposit customers who want to inquire about new or existing accounts, report lost or stolen ATM/Debit Cards, or have any questions about FDIC insurance.

Customer Contact Center:
1.877.741.9378 (within U.S.)
1.626.535.4300 (outside U.S. - toll call)
or click here to send us an email.

Monday through Friday: 6:00 a.m. – 6:00 p.m. (PST)
Saturday: 7:00 a.m. – 3:00 p.m. (PST)
Sunday: Closed

Automated Customer Service:
24 hours-a-day, seven days-a-week
1.877.741.9378 (1.877.PH1.WEST)

Mailing Address:
OneWest Bank N.A.
P.O. Box 7056
Pasadena, CA 91109-9699


For new or existing customers who want to obtain a new mortgage loan or refinance an existing mortgage loan, please contact one of our experienced loan consultants at 1.888.321.FUND (Monday through Friday 8:00 a.m. – 5:00 p.m. PST).

Home Lending Office: 
OneWest Bank Home Lending 
1 Banting, Irvine, CA 92618

If your inquiry is related to a obtaining a new home loan and you have not yet discussed home financing options with a OneWest Bank loan consultant, please click here to request a call.

Click here to view a map of our Southern California Branch Network.

The Buena Park Branch is Temporarily Closed

The Buena Park branch location is temporarily closed due to structural concerns. We are taking this precaution to ensure the safety of all OneWest clients.

You may visit our La Palma Branch located at the address below or any of our other OneWest branch locations.

We apologize for the inconvenience.

7872 Valley View Street
Buena Park, CA 90620

Lost / Stolen Cards

Call us during standard business hours:
6:00 a.m. - 6:00 p.m. (Pacific) Monday – Friday
7:00 a.m. - 3:00 p.m. (Pacific) Saturday
Telephone # 1.877.741.9378

After hours telephone assistance is available to report Lost / Stolen cards by calling 1.800.236.2442 and selecting Option 1.

OneWest Bank / Lakers Prepaid Card
Lost / Stolen Cards 

MAGIC by Magic Johnson Prepaid Card
Lost / Stolen Cards 

OneWest Bank / Lakers Credit Card
Lost / Stolen Cards (24/7)

Customer Service (24/7)

Online Account Management (24/7)

Slam Dunk Rewards (24/7)

For customers who have questions about their existing loan with IndyMac Mortgage Services.

Customer Care Center:
Toll Free: 1.800.781.7399
International Customers: 1.269.353.2460
TTY: 1.888.858.7961

Customer Care Center: Monday through Friday: 8:00 a.m. – 9:00 p.m. (EST)
Automated Loan Information: 24 hours-a-day, 7 days-a-week

To e-mail IndyMac Mortgage Services, please log into your mortgage account via the gold navigation bar at the top of the screen.

IndyMac Mortgage Services
P.O. Box 4045
Kalamazoo, MI 49003-4045

Escalated Inquiries:
If you have an escalated inquiry related to the servicing of your residential mortgage loan (i.e. insurance, modification, payment processing, short sale, taxes, etc.) you can call us at the toll free number provided above or write us at the address directly above.

Within 72 hours, a dedicated team will acknowledge in writing receipt of your written escalated inquiry. The specialist dedicated to resolving your inquiry will respond within 15-30 days after receiving your request or keep you updated on the progress of our research.

Notice of Error and Requests for Information
Federal law gives you the right to notify us of an error regarding the servicing of your loan or to request information regarding your loan. If you wish to provide a notice of error or a request for information, you must write to us at IndyMac Mortgage Services, 2900 Esperanza Crossing, IndyMac-99, Austin, TX 78758. Your letter must provide your name, loan number and description of the error or detailed list of the information being requested. More information about the error resolution and information request process can be found at



For customers who have questions about their existing loan with OneWest Bank Commercial Real Estate Group (CREG) please call us at:

Customer Service Toll Free Number:

Monday through Friday: 7:30 a.m. – 5:30 p.m. (PST)
Saturdays 8:00 a.m. – 12:00 p.m. (PST)

To use our automated features, please have your loan account number and social security or TIN number available.

For loan payments, please send your billing statement stub and check to:
OneWest Bank
Commercial Real Estate Group
P.O. Box 60789
Los Angeles, CA 90060

For general correspondence and inquiries, please write us at:
OneWest Bank
Commercial Real Estate Group
P.O. Box 7028
Pasadena, CA 91109

Or e-mail us at:

For questions about our Commercial Banking products and services please contact us toll free at 1.877.202.4645.

Office Locations:

Santa Monica
2450 Broadway Avenue Suite 500
Santa Monica, CA 90404

1 Banting
Irvine, CA 92618

888 East Walnut Street
Pasadena, CA 91101

Fraud/ID Theft
If you believe that you've been the victim of online fraud, identity theft or a scam, please notify us by either calling 1.877.331.3785 Monday through Friday, 8:00 a.m. – 9:00 p.m. (EST) or e-mail us at Please include your name, e-mail address, telephone number and a detailed description of the event.

Financial Reporting/Audit Matters
If you believe OneWest Bank should be investigating a matter associated with Financial Reporting, Accounting, or Audit Findings, please notify us by sending us an e-mail at Please include your name, e-mail address, telephone number and a detailed description.

If you need assistance regarding your home loan with OneWest Bank, please refer to IndyMac Mortgage Services.

For questions about bank-owned properties, please call 1.877.885.1624 or email us.
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